Shipping & Returns

Ship to Canada US


US Shipping RatesUS Flag tiny

0.00 - 10.00 3.95
10.01 - 30.00 5.95
30.01 - 60.00 6.95
60.01 - 100.00 7.95
100.01 - 300.00 9.95
Over 300.00 Free

Canada Flag TinyCanada Shipping Rates

0.00 - 10.00 5.95
10.01 - 30.00 13.95
30.01 - 60.00 14.95
60.01 - 100.00 15.95
100.01 - 300.00 17.95
Over 300.00 17.95

♦ Products are shipped within approximately 7 - 10 days of order unless the product page stipulates otherwise.

**see below for shipping timelines

Many of the items are individually custom crafted / handmade when ordered - Rush Shipping is not available.

Please note that orders with multiple items may be shipped in multiple packages.

Canadian Orders - All duties, GST, taxes are the responsibility of the recipient of the order.
♦ Shipping not available for Yukon, Nunavut or Northwest Territories does not ship Internationally.



Some products ship more quickly than others and can be determined by the first letters of their SKU code on the individual product pages. * SKU codes can be found beside the product image on each product page

All time frames are approximate (not guaranteed) and may vary. The time frame listed is the time before the product is completed and shipped - please add approximately 2 - 6 days transit time for the product to reach you.

SKU Code begins with:Usually Ships Within:
ww_3 - 5 days
bob_5 - 7 days
ct_5 - 7 days
brs_10 days
mpw_10 days


Permission must be granted by before merchandise may be returned for exchange within 10 days of receipt.

Items will only be exchanged / refunded if defective or if item received was not as ordered. Items must be returned within 10 days of receipt.

In the unlikely event your item is not what you ordered, please email us and we will provide you with the information you need to return/exchange items.

If items are returned without permission, items are subject to a minimum 25% return fee, shipping charges are not refundable.

Most items are individually / custom / handmade / printed when the order is placed and can not be returned / exchanged / refunded unless defective or not as ordered.

Including but not limited to :

Embroidered Items and all Shirts are individually custom made per order specifications and are not returnable, or exchangeable for size or color. Please be sure you are ordering the right size.

Cross Stitch Patterns - due to their copyable nature - Cross Stitch patterns are not returnable or exchangeable.